Refund policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dalunalondon@gmail.com. The return postage will be your responsibility.

Unfortunately, we cannot accept returns on sale items, personalized items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at dalunalondon@gmail.com.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Customs Duties & Returned Parcels

Customers are responsible for any customs duties, taxes, or import fees imposed by their country’s customs authorities.

If a parcel is returned to us because customs duties, taxes, or import charges are not paid, we will contact the customer using the contact details provided with the order. If we do not receive a response within 14 days of our first contact, the order will be considered abandoned. The item(s) will be returned to stock, and any refund will be issued less the original shipping costs, return shipping charges, customs fees, and any other costs incurred as a result of the return.

Disclaimer

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Any item showing signs of wear, washing, cleaning, perfume, deodorant, makeup, alteration or damage will not be eligible for a refund/exchange.

To start a return, you can contact us at dalunalondon@gmail.com